Chapter 8:

- - Concept and Brief Description Managing Employees' Performance:
This chapter was about how important is for managers to keep a good eye on how well employees are performing in order for the company to be a success. It showed many different methods for measuring performance and how to make use of the results.
- - Emotional Hook:
My emotional hook was reading about how to choose the right words for feedback. Since I am going into HR it's important for me to realize how to relay information to the employees without offending them but also getting a clear point across so that the necessary changes can be made.
- - Key Points to Elicit:
One of the main points I thought was so important was being able to find the problems as quickly as possible and then being able to fix them in the appropriate manner. It is so hard to tell people they are doing things wrong and so we need to be careful how we go about it.
- - Facilitative Questions:
How do companies find the best way to evaluate employee performance and make sure they are doing all they can to be on track with company goals?